Workly – Terms & Conditions

1. About Workly

Workly is a service marketplace platform that connects Customers with Service Providers (individual professionals and businesses) for on-demand and scheduled services, including but not limited to:

• Book by Hour / Day
• Diagnostic Visits
• Emergency Services
• Request-a-Quote services

Workly acts as a technology platform only and does not directly provide services.

2. Eligibility

To use Workly, you must:

• Be at least 18 years old
• Provide accurate, current, and complete information
• Have legal authority to enter into contracts

Service Providers must also complete identity, compliance, and verification requirements as applicable.

3. Account Registration

3.1 User Accounts

You are responsible for:

• Maintaining confidentiality of your login credentials
• All activities that occur under your account

You agree to notify Workly immediately of any unauthorized use.

3.2 Account Suspension or Termination

Workly may suspend or terminate accounts if:

• False or misleading information is provided
• Platform misuse or abuse is detected
• Legal, compliance, or safety violations occur

4. Services & Bookings

4.1 Role of Workly

• Workly facilitates service discovery, booking, communication, and payments
• Workly is not a party to the service contract between Customer and Provider

4.2 Booking Types

Available booking flows may include:

• Scheduled Hour / Day services
• Diagnostic visits
• Emergency bookings
• Request-a-Quote workflows

Each booking type may have different rules, timelines, and payment terms.

5. Pricing & Payments

5.1 Payments

• Payments are processed via third-party payment processors (e.g., Stripe)
• Diagnostic fees, escrow amounts, or advance payments may apply

5.2 Escrow & Release

For applicable bookings:

• Payments may be held in escrow
• Funds are released to Providers upon job completion or milestone confirmation

5.3 Taxes

Providers are solely responsible for:

• Applicable taxes, GST/VAT, or statutory charges
• Compliance with local tax laws

6. Cancellations, Rescheduling & Refunds

Cancellation and refund policies may vary based on:

• Service type
• Booking stage
• Provider acceptance status

Applicable cancellation fees or refund rules will be displayed at booking time.

7. Service Provider Obligations

Service Providers agree to:

• Deliver services professionally and safely
• Provide accurate service descriptions and pricing
• Comply with applicable laws, licenses, and regulations
• Maintain valid KYC, verification, and compliance status

Workly reserves the right to limit visibility or access for non-compliance.

8. Customer Responsibilities

Customers agree to:

• Provide accurate service requirements and location details
• Ensure safe access to service locations
• Communicate honestly and respectfully

Workly is not responsible for issues arising from incorrect information provided by Customers.

9. SMS Verification Messages (OTP)

Workly may send SMS messages containing one-time passcodes ("OTP") to verify your phone number, help you sign in, recover your account, or confirm certain actions. These messages are transactional and used for authentication and security purposes only.

9.1 Consent

By providing your mobile number and tapping "Send code" (or a similar button) during sign-up, login, password reset, phone number verification, or sensitive account actions, you authorize Workly to send you automated SMS messages for verification purposes. Consent to receive SMS is not a condition of purchase or use of the Platform.

9.2 Message Frequency

Message frequency varies but is typically 1–5 messages per verification attempt. No marketing messages are sent under this program.

9.3 Fees

Message and data rates may apply based on your mobile carrier plan.

9.4 Opt-Out

You can opt out at any time by replying STOP to any SMS message from Workly. After opting out, you may not receive OTP messages and may be unable to access certain account features until SMS is re-enabled. Reply HELP for assistance, or contact Workly support at support@worklynow.com.

9.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

10. Ratings, Reviews & Feedback

• Users may submit ratings and reviews after service completion
• Reviews must be truthful and respectful
• Workly may remove reviews that are abusive, misleading, or violate platform policies

11. Prohibited Conduct

You agree not to:

• Bypass Workly to complete transactions off-platform
• Misuse, scrape, or reverse engineer the Platform
• Harass, threaten, or abuse other users
• Upload false, illegal, or harmful content

Violation may result in account suspension or permanent removal.

12. Intellectual Property

All Platform content, including:

• Logos, trademarks, UI, design, code, and content

are owned by or licensed to Workly.

You may not copy, distribute, or exploit any content without permission.

13. Third-Party Services

Workly integrates third-party tools (e.g., payments, maps, identity verification, SMS/messaging providers).

Workly is not responsible for third-party service availability or failures.

14. Disclaimers

• Services are provided by independent Providers
• Workly does not guarantee service quality, completion, or outcomes
• Platform availability may vary due to maintenance or external factors

15. Limitation of Liability

To the maximum extent permitted by law:

• Workly is not liable for indirect, incidental, or consequential damages
• Workly's liability is limited to the fees paid through the Platform for the relevant booking

16. Indemnification

You agree to indemnify and hold harmless Workly from any claims, losses, or damages arising from:

• Your use of the Platform
• Violation of these Terms
• Disputes with other users

17. Privacy

Your use of Workly is subject to our Privacy Policy, which explains how we collect, use, and protect your data, including your phone number and SMS messaging metadata.

18. Modifications to Terms

Workly may update these Terms periodically.

Continued use of the Platform after updates constitutes acceptance of revised Terms.

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the applicable operating jurisdiction of Workly.

Disputes shall be subject to exclusive jurisdiction of the competent courts.

20. Contact Information

For questions or concerns regarding these Terms, please contact:

• Email: support@worklynow.com
• Website: www.worklynow.com